Cancellation & Refund Policy

How returns, damage claims, and refunds work depends on whether you ordered as an individual consumer or as a registered business. See the relevant section below.

A. Consumer (B2C) orders

Cancellation before dispatch

You may cancel your order at no cost any time before it is dispatched, by contacting hello@sultan.mu with your order number.

Inspect your goods on delivery

You are required to inspect your goods upon delivery. Any broken, damaged, incorrect, or visibly defective products should be reported to the delivery representative immediately upon delivery. Damaged or broken goods should be returned to the delivery representative at that time, and we will arrange a replacement or refund.

After delivery is accepted

Once your order has been inspected, accepted, and the delivery completed, returns and refunds are generally not accepted, subject to any rights available to you under applicable Mauritius law.

B. Business (B2B) orders

Business customers are responsible for checking the product, SKU, quantity, pack quantity, and condition of goods upon delivery. Any shortage, incorrect item, damaged product, or broken item must be brought to the attention of the delivery representative at the time of delivery and before the order is accepted. Damaged or broken products should be returned immediately to the delivery representative.

Claims submitted after a delivery has been inspected and accepted will generally not be accepted, subject to applicable law. See our Business Sales Terms for the full terms that apply to business orders.

How to report a problem

Email hello@sultan.mu or call +230 5 000 0000 with your order number and details of the issue.