B2B Sales Terms — Grignoti Ltd

These terms apply to restaurants, supermarkets, distributors, and other registered businesses that purchase Sultan water from Grignoti Ltd (trading as Sultan Mauritius) for resale or business use, including through our wholesale channel. If you are an individual buying for personal use, our Consumer Terms & Conditions apply instead. Confirming a trade order constitutes acceptance of these terms.

1. Business registration

To purchase under B2B conditions, you must provide a valid Business Registration Number (BRN) and accept these B2B Sales Terms before placing or confirming an order.

2. Pack-based ordering

Products must be purchased according to the pack quantities stated in the relevant product description. You are responsible for reviewing pack sizes before confirming an order. Individual-unit purchases do not qualify for B2B ordering or pricing unless specifically stated otherwise on that product.

3. Order confirmation

You must confirm the required products/SKUs, flavour, pack size, and quantity before your order is prepared for dispatch. Once an order has been confirmed, we will prepare the goods based on the information you supplied.

4. Payment

Standard B2B orders are payable on delivery (POD), unless alternative payment or credit terms have been expressly agreed between Grignoti Ltd and your business in writing. There is no general Net 15/Net 30 credit period or standard late-payment interest rate; any exceptional credit arrangement is agreed individually and is not a standard term offered on this website. See our Payment Instructions.

5. Delivery

Approved B2B customers receive free delivery within our standard delivery areas, see our Delivery & Shipping Policy. Orders are generally delivered within 2–4 business days, depending on order size, location, and delivery scheduling: this is an estimated timeframe, not a guaranteed delivery date. Customers outside the standard delivery areas must arrange collection from a pickup point agreed with us.

You should ensure that an authorised person is available to receive and inspect the order at the agreed delivery or pickup time. Where a delivery cannot be completed because no authorised representative is available, a new delivery or collection arrangement may be required.

6. Inspection of goods

You must inspect the products, SKUs, quantities, and condition of the goods upon receipt. Any shortage, incorrect product, damage, or breakage must be reported to the delivery representative immediately and before accepting the delivery. Damaged goods should be returned at the time of delivery. See our Cancellation & Refund Policy.

7. Acceptance of delivery

Acceptance of the delivery confirms that you have had an opportunity to inspect the goods and, except for rights that cannot legally be excluded, that the order has been received in the agreed condition and quantity.

8. Liability

Our total liability arising from a business order is limited to the value of that order. We are not liable for indirect or consequential loss, including loss of profit, business, or goodwill, except where the law does not allow such an exclusion.

9. Confidentiality

Wholesale pricing and other commercial terms agreed with your account are confidential and must not be disclosed to third parties.

10. Governing law

These terms are governed by the laws of Mauritius and subject to the jurisdiction of its courts.